We’re a small team with big ideas and a passion for doing things well.

MEET THE TEAM!

Our Team

Michele McFadden

Founder & Managing Partner

Michele McFadden is an operational strategist and technology management leader with more than 30 years of experience helping organizations improve governance, operational efficiency, visibility, and scalability across complex business environments.

With deep expertise in IT Asset Management, Software Asset Management, vendor governance, procurement alignment, operational process design, and compliance-driven environments, Michele has built and led programs supporting enterprise organizations, regulated industries, and cross-functional operational teams.

Known for her practical, execution-focused approach, Michele specializes in identifying operational gaps, simplifying complex workflows, improving accountability, and building scalable operational frameworks that organizations can sustain long-term. Her work focuses not only on strategy, but on operationalizing solutions that create measurable business value.

Throughout her career, Michele has successfully:
• Built and matured enterprise asset management programs
• Improved governance and operational visibility across technology environments
• Led vendor management and renewal optimization initiatives
• Developed scalable operational processes and documentation frameworks
• Supported organizations through operational transformation and process remediation
• Aligned procurement, asset management, and operational teams to improve efficiency and reduce operational risk

She holds a Bachelor of Arts in Communications from Curry College and a Master’s degree in Administrative Studies from Boston College. She also holds seven of the eight available industry certifications in IT Asset Management and is currently completing the final certification, in Artificial Intelligence, reflecting her deep commitment to operational excellence, governance, and industry leadership.

At KJM Strategic Partners, Michele leads client strategy, governance initiatives, operational consulting engagements, and business transformation efforts focused on helping organizations create scalable, efficient, and resilient operational foundations.

Kailey McCormick

Marketing Director & Partner

Kailey McCormick brings a strong background in communication, client engagement, relationship management, and operational coordination to KJM Strategic Partners.

Currently completing her Bachelor of Arts in Communication Studies at The University of Alabama, Kailey has developed a professional foundation centered around strategic communication, client experience, adaptability, and team collaboration.

With experience spanning customer-facing operations, project coordination support, and fast-paced service environments, Kailey has built a reputation for strong interpersonal communication, problem-solving, and creating positive client experiences under pressure. Her ability to connect with people, manage competing priorities, and adapt quickly to changing environments makes her a valuable part of the firm’s client engagement and marketing initiatives.

At KJM Strategic Partners, Kailey supports:

  • Marketing and brand development

  • Client communications and relationship management

  • Social media and outreach strategy

  • Business development support

  • Internal operational coordination

  • Project and client engagement initiatives

Kailey is passionate about helping organizations strengthen communication, improve client experience, and build authentic professional relationships that support long-term growth.

As part of the next generation of leadership at KJM Strategic Partners, she brings a modern perspective, strong communication skills, and a collaborative, client-first approach to the organization.

Megan Walsh

Operations Director & Partner

Megan Walsh brings extensive experience in telecommunications operations, network management, disaster response coordination, and operational leadership to KJM Strategic Partners.

With a background in large-scale network operations and infrastructure support, Megan has led teams and coordinated operational response efforts in fast-paced, high-pressure environments where communication, continuity, and rapid problem-solving were critical to business operations.

Her experience includes operational leadership within enterprise telecommunications environments, oversight of network-related initiatives, cross-functional coordination, and disaster response support. Throughout her career, she has developed a reputation for strong organizational leadership, operational execution, and the ability to manage complex situations with efficiency and professionalism.

At KJM Strategic Partners, Megan supports:

  • Operational strategy and coordination

  • Disaster recovery and business continuity initiatives

  • Infrastructure and telecommunications operations

  • Process improvement and workflow management

  • Client operations support

  • Cross-functional project coordination

Megan’s practical leadership style and operational expertise help clients strengthen organizational resilience, improve coordination, and build sustainable operational frameworks that support long-term success.

Her experience managing large-scale operational environments brings a grounded, execution-focused perspective to every client engagement.

Jessica Harrell

Client Service Manager & Partner

Jessica Harrell brings a strong background in behavioral health, client support, communication, and organizational coordination to KJM Strategic Partners.

With experience supporting individuals and families in fast-paced, high-responsibility environments, Jessica has developed a reputation for strong interpersonal communication, adaptability, problem-solving, and client-focused support. Her background has strengthened her ability to manage complex situations with professionalism, empathy, and attention to detail.

Jessica holds both a Bachelor’s degree in Applied Psychology and a Master of Arts in Applied Behavior Analysis from Florida Institute of Technology.

At KJM Strategic Partners, Jessica supports:

  • Client services and relationship management

  • Client onboarding and communication

  • Internal operational coordination

  • Stakeholder engagement initiatives

  • Administrative and project support

  • Organizational communication and client experience

Jessica’s background in psychology, communication, and client-centered environments brings a thoughtful and collaborative perspective to the organization. Her ability to build strong professional relationships and support clients through complex processes helps strengthen the firm’s overall client experience and operational coordination efforts.